Refund policy

Items in "as new" condition, with all original tags attached and in original packaging, may be returned within seven (7) days of receiving your order. Custom items and items marked "Final Sale," however, are not returnable. 

The customer is responsible for all return shipping charges and liability for lost or stolen return packages.

We therefore recommend that you use a trackable service to return your items to us. Please comply with the guidelines set out on the returns form included with your order.

Refunds are issued in the original form of payment for all purchases, after the returned item has been received and processed by Mat Rats. If any mistakes have been made on your order, please contact info@mat-rats.com and we will assist you.